Refund Policy
At Callefy, we strive to provide exceptional AI-powered customer support services that meet your business needs. However, if you are not completely satisfied with your purchase, we are here to help. Below is our comprehensive refund policy.
1. General Refund Policy
- Eligibility: All service packages offered by Callefy are eligible for a refund within 10 days of purchase. If you are not satisfied with our service, you may request a refund within this period.
- Conditions: To be eligible for a refund, you must notify us within 10 days of purchase, and the service must not have been fully utilized or consumed. Partial refunds may be granted at our discretion based on the extent of service usage.
2. Customized Services
- Non-Refundable: Customized services, including but not limited to creating custom flows, custom API access, or any other tailored solutions, are non-refundable. These services are specifically designed to meet the unique needs of your business, and significant resources are invested in delivering these bespoke solutions.
- Acknowledgment: By purchasing a customized service, you acknowledge that you fully understand and agree to the non-refundable nature of these services.
3. Partial Refunds
- Eligibility for Partial Refunds: In certain circumstances, partial refunds may be considered if a service has been partially utilized. The amount refunded will be determined by Callefy based on the proportion of the service that has been delivered and the reason for the refund request.
- Calculation: The partial refund will be calculated by assessing the value of the service provided up to the point of cancellation. This ensures fairness for both parties.
4. Late or Missing Refunds
- Processing Time: Once your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Delayed Refunds: If you haven’t received a refund after 10 business days, please first check your bank account or payment method again. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted.
- Further Assistance: If you’ve done all of this and still have not received your refund, please contact us at support@callefy.com. We will promptly assist you in resolving the issue.
5. How to Request a Refund
- Process: To initiate a refund request, please contact our support team at support@callefy.com with your order details, including the service purchased and the reason for the refund request. Our team will review your request and respond within 1-2 business days.
- Approval: Once your refund is approved, the funds will be credited back to your original payment method within 7-10 business days.
6. Exceptions
- Technical Issues: If technical issues beyond your control prevent you from using our service, and our support team is unable to resolve these issues, you may be eligible for a full or partial refund even after the 14-day period. Each case will be reviewed individually.
- No Refund for Breach of Terms: Refunds will not be granted if you are found to be in breach of our Terms of Service, including but not limited to misuse of our services or violation of applicable laws.
7. Contact Us
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us at support@callefy.com. We are here to assist you and ensure that your experience with Callefy is positive and rewarding.